*Christmas Deliveries*

Our last day for despatch will be Friday 20/12/24 for orders placed before 13.00. These will be sent on a DHL next working day service for delivery on Monday 23rd. We will be shut over the Christmas period, re-opening 02/01/25.

Delivery Charges

Free delivery when your order value is £50 or more.

All orders containing oil, grease, or other fluids are sent via Fedex, on a 3 working day service - £8.75

Orders for merchandise only are sent via Royal Mail - £4.95

UK Delivery

This website is for ordering from the UK only. If you are outside of the UK, then please contact us for details of your nearest stockist. Castrol Classic Oils are available in countries throughout Europe and further afield.

We generally despatch same day from Monday to Friday, excluding bank holidays, subject to receipt of order before 12:00 hrs. In busier periods where this is not possible, orders will be despatched on a next day service to ensure delivery within 3 days. You will receive an email from the courier with delivery details.

FedEx UK courier deliveries are made between 09:00-17:30 Monday to Friday and require a signature on delivery. In the event of a failed delivery attempt a card will be left, so that you can contact FedEx UK to arrange re-delivery, noting that we as the ‘supplier’ cannot be held liable for re-delivery arrangements you have made.

Delivery times are the guideline stated by the courier; the service level is normally good, but please be aware that we cannot guarantee delivery dates once your goods have been despatched. If your goods have not been received within the stated time, please let us know and we will contact the courier.

We are unable to replace damaged goods if they have been signed for “Received in Good Condition”. Damages/Shortages must be notified to us within 24hrs of receipt.

To report damaged goods within 24 hours of receipt please call us Mon - Fri 09.00 - 17.30 (UK) on 01954 231668

30 DAY MONEY BACK WARRANTY

If you change your mind for any reason, unused items still in their original condition and packaging may be returned to us within 30 days from the date of purchase for a full refund. A copy of the original invoice must accompany the return. Return cost is paid by the customer, unless return is due to our error. All items are warranted against defects in materials and workmanship for 12 months from the date of purchase.

Please notify us before returning goods at sales@classicoilsshop.co.uk or on 01954 231668

Stock Availability

Products offered for sale are held in stock in our extensive warehousing facility.

Our policy is to process product for dispatch on the same working day as orders are received (subject to time constraints) to ensure customers receive their orders as quickly as possible.

Aftersales

For despatch, invoice or product query please call 01954 231668 or

email: sales@classicoilsshop.co.uk

Castrol Classic Oils, Wakefield House, Cambridge, CB24 4QZ